In nearly all scenarios, I loathe the ER trolls who seem to spend all their energy just trying to demoralize me. But sometimes the rare troll comes along who I not only mind, but find hilarious. This week, that rare patient was a very elderly, demented Hispanic man. Not the normal troll flavor, trust.

He was in for the usual "history of dementia but is extra confused today" chief complaint that is so prevalent, and my first interaction with him via the translator seemed to solidify that story. He was talking nonstop but making little sense, and the only thing the translator could firmly get was that he wanted to go home. Until his daughter, who kindly translated everything for us, arrived. He then transformed into a troll in front of my very eyes.

I was pulling supplies from the cabinet when I heard him, quite clearly, call me crazy. My Spanish fluency can be qualified as nonexistent hot garbage, but there are some words I can pull the context clues from and when I heard this I whipped my head around the cabinet door to look at him. He made eye contact and just grinned, like he was testing the waters to see if I was paying attention. That bastard.

This was pretty much the face that greeted me from around the cabinet.
While I was drawing bloodwork, he very emphatically called me a vampire, and when I started laughing he told his daughter "Why's she laughing? Vampires are not funny!" I felt bad momentarily for laughing at this guy, and then caught him smirking at his daughter. She was also clearly trying to hold back sympathy laughter as she recognized exactly what was happening, but also seemed like a good sport so I decided to mess with him back. I happened to have an extra blood tube in reach, so after drawing the necessary blood I made sure he saw me draw the last extra one and not-at-all-subtly slip it into my pocket. Fortunately I didn't freak him out and he decided I was hilarious, then kept laughing and calling me a vampire the rest of the night.

I changed his pull-up before he went upstairs, and he kept telling his daughter "she's not strong enough to lift me up!" and that I would need help to roll him. Of course it was a crazy busy night so it took a few minutes to get another staff member in to help. As soon as my coworker gets ready to roll him, he starts cackling and lifts his bony ass up off the bed so I could slide the brief out. Literally it was the easiest pull-up change ever and my coworker clearly thought I was crazy for needing help with an almost totally independent old man. 

Seriously. He was a steady stream of trollery, far beyond what I've listed here. I'm a proud person but I know when to admit defeat. And defeated I was. Well done, old man. Well done.


Well guys, it finally happened - after many years, I finally got caught by a family member for shaming a patient about their visit. It was bound to happen eventually. But before you get on my case about being rude or mean, hear me out.

I had a guy come in for a ridiculous reason. Like, even the standalone clinic would triage him an ESI 5 and roll their eyes. To make matters worse, he was also a middle aged guy who brought his mom with him so she could be his mouth and ask for pain medication for him and also relay his medical history to the doctor. Sidenote here, the only time it's appropriate for the mother of a grown ass patient to be speaking for their child is if the chief complaint reads "my mouth fell off and now I can't talk." But anyway, I went in to do my assessment and tell them that it was a super busy night so expect to be waiting for a while. The mother asks me if I can give him pain medication, and I explain that I can't give anything until the doctor sees them, which again, might be a while. Five minutes later she's back up at the desk to ask again, and I explain through the entire process a second time. And I shit you not, but five minutes after that she's up again to ask.

Right then another nurse steps out into the hallway from the room next to mine, with a look of...not panic, but severe alarm on her face. I excuse myself from my patient's mother and step in to help with this guy who EMS just dropped off and HOLY SHIT IS IN VTACH RIGHT NOW. He looks like absolute garbage even though he's got a pulse and is awake and talking, so she starts triaging while the tech grabs an EKG and I drop an IV and grab the ACLS box full of fun medications. We get the guy moved over to a critical bed, and while hooking him back up to the new rooms' monitor and pads, another nurse pokes her head into the room and says, "hey, do you have room 43? His mother is out here asking if he can have pain medication?" I super bluntly just said "yeah, he's here for a hangnail*. He's gonna have to wait."

Long story short, she overheard me say that and got super upset. In the past, I probably would have been super apologetic and attempted to get the doc in their room quicker, but now I just doubled down and told the patient and mother to their faces that actual emergencies get taken care of first in an emergency room. They were super mad, asked to speak to the charge nurse, who told them the exact same thing. Then they eloped from the department with the promise "to come back again in the morning when someone here will actually help my son!**"

Bye!

*Not the real chief complaint, but I couldn't think of a generic enough absurd minor one so as not to violate HIPAA.

**They came back eight hours later, sat forever in the waiting room because it was the day after a holiday, and then got discharged immediately without pain medication. It was awesome.
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